Privacy Policy

SMS verification and consent

GigGo uses your mobile number to send one-time account verification codes only when you request them and choose SMS consent. This program does not send marketing messages or job alerts. Supabase processes phone authentication and Telnyx delivers the messages. Your authentication number is not automatically added to your public profile.

We do not sell or share mobile numbers or SMS consent with third parties or affiliates for marketing or promotional purposes. SMS opt-in information is shared only with service providers that deliver or support this authentication service, or when disclosure is legally required.

We keep consent and delivery records, including the disclosure version, request time, and protected hashes of the phone number and network address, to document consent and limit abuse. Those records do not contain the verification code. Reply STOP to stop SMS messages, or HELP for help. You may also contact support@giggojobs.com about SMS consent or authentication records.

Information we collect

We collect account information received through phone verification, profile details you provide, job postings, match requests, match-cancellation reasons and dates, completion confirmations, ratings and reviews, job-problem reports and responses, messages and notifications, availability, location details such as city, state, or ZIP code, and self-reported license information.

Profile information can include your name, skills, experience, education, languages, introduction, contact details, and profile photo. Profile and workplace selfies are stored to support the features that require them; they do not by themselves establish verified identity. Business listing photos and descriptions are stored when you provide them.

If you turn on background alerts, GigGo stores the device subscription endpoint, delivery encryption keys, optional expiration time, and browser identification needed to route encrypted notifications to that device.

When you purchase credits, a business subscription, a sponsored listing, or an identity check, Stripe processes the payment. GigGo receives transaction status and purchase details needed to add credits, but does not receive or store your complete card number.

GigGo Business time and payment records

Business owners can add businesses and workers, issue private invitations using worker phone numbers or existing email invitations, and record time and payments. Phone invitation requests require the business owner’s approval before workplace records are shared; opening an invitation link or entering a phone number does not verify ownership of that number. Invitation links retain the code through sign-in and automatically submit a join request for the signed-in account; workers do not need to retype their code or phone number. Share invitation opens the device’s sharing options when available; the owner chooses the recipient and messaging app. The owner can also copy and paste the invitation. Opening sharing does not automatically send a message. We store business details, worker names, phone numbers and account emails, hourly rates, server-timestamped punches and breaks, timesheet reviews and corrections, receipts, worker responses, and their history. Owners can access their businesses’ records and pending join requests; approved workers can access their own records. Pending requests are removed when their account is deleted. These records are separate from public job listings. Business address suggestions send the address text you type and any selected state to Photon (Komoot), using OpenStreetMap data. Account details, worker details, hours, and payment amounts are not included in these lookup requests. You can also type an address manually.

Workers respond to payment receipts from their signed-in GigGo account. The worker’s name comes from the receipt automatically. We store the response, amount acknowledged, optional note, account reference, and date and time. Responding to a receipt does not require a new selfie, Face ID, fingerprint, PIN, or passkey check. Historical responses completed with a device passkey retain their original verification record; GigGo did not receive face or fingerprint images from those checks. A payment acknowledgment does not establish legal identity or work authorization.

Removing the app from your phone does not delete these records. Business-owned timesheets, payment receipts, response history, and the identifying information contained in them can remain in the business account after a worker deletes their GigGo account so the business and other party retain the payment record. Deleting an account ends access; it does not erase another party’s business records or downloaded copies. Contact support for access, correction, and retention requests. Business subscriptions are separate from contact credits; Stripe handles recurring payment details.

Previously available delivery matching

Delivery matching is currently unavailable. New delivery requests, driver availability updates, and delivery searches are disabled. The following describes information collected when the feature was available and any retained records. Delivery posts contain the store name and contact number, pickup address and coordinates, destination area and address, optional recipient phone number, delivery instructions, distance, offered pay and tip, and delivery and payment-acknowledgment status and timestamps. Provide recipient information only when you are authorized to share it for the delivery.

With device permission and your location-sharing consent, driver availability stores your name, contact number, delivery method, precise coordinates, location accuracy, and latest activity time. Foreground location updates help find nearby drivers and pickup jobs. Other users searching nearby can see an available driver's name, delivery method, approximate distance, and recent activity; they are not shown the driver's raw GPS coordinates. Turning availability off clears the stored driver coordinates and activity time. Availability stops appearing in nearby results after its freshness window expires, but expiration alone does not erase the last stored coordinates. Location updates depend on the app being open and device permission.

Nearby delivery listings show the store name, pickup address, destination area, offered pay and tip, distance, and status. Detailed destination and recipient contact information, instructions, and driver and store contact numbers are restricted to the posting account and assigned driver. Delivery records are stored beyond the active delivery; they are not processed only in memory. Deleting the posting account removes its delivery posts and offers. Deleting a driver's account removes the driver profile and offers and removes its account link from another user's retained delivery records. Notes or details supplied by another person may remain in that person's records. Contact support about access, correction, or removal of recipient information.

Optional identity verification

You may choose to complete an optional government-ID and matching-selfie check provided by Stripe. Stripe collects and processes the identification information and images needed to perform that check. GigGo stores only the verification-session reference, result, status details, and verification date; GigGo does not receive or store your identification images or identification number.

The check is optional and is not used to determine immigration status or authorization to work. You may use GigGo without completing it. Stripe handles verification information under its own privacy terms.

Workplace location checks

Workplace location checks are separate from marketplace search. If an owner sets a workplace boundary, we save the workplace coordinates, accuracy, and radius. With device permission, a worker's precise coordinates, accuracy, and sample time are sent to GigGo to check clock-in eligibility and location during an open shift. The shift-location records store the inside, outside, or uncertain result, approximate distance, check time, and departure-alert information rather than a trail of worker GPS coordinates.

The employer can see the workplace status and receive a departure alert; the worker may receive a clock-out reminder. Checks depend on the app remaining open and location being available. They may stop when the screen locks, the app closes, or permission is revoked. A location alert does not automatically clock a worker out or change recorded hours. You can revoke location permission in device settings; this may prevent clock-in at a workplace that requires the check. Contact the employer to resolve missing or disputed time records.

Cookies and device storage

GigGo uses authentication cookies and browser storage to keep you signed in, protect sessions, and remember preferences such as language and search area. Blocking or clearing these may sign you out or reset preferences. The current app does not include third-party advertising pixels or marketing analytics scripts. Authentication, hosting, and payment providers may process technical request and security logs needed to deliver their services. Stripe's checkout and identity pages are also subject to Stripe's privacy and cookie notices.

Search location

You can choose a city and state, enter a ZIP code, or allow your browser to use your current location. For location lookup, coordinates are rounded to two decimal places on your device before being sent through GigGo to Photon (Komoot), which uses OpenStreetMap data. ZIP code searches also use Photon. These lookups are not added to your public profile or job listings. GigGo stores only your selected search area and manual or automatic preference on this device, not GPS coordinates. Automatic mode refreshes when you open the app; it does not continuously track you. Other users do not receive your live location. You can switch to a manually entered area or revoke location permission in your browser. Search location is separate from workplace time records.

How we use information

• Operate profiles, job postings, matching, notifications, and credit balances.
• Show appropriate profile and job information to people using the marketplace.
• Document and review job problems, prevent misuse, investigate concerns, secure accounts, and comply with law.
• Respond to support, payment, privacy, and safety requests.

When information is shared

Job and profile information is shared with other users as needed for matching. Ratings and review counts may appear on profiles and listings. An identity-verification result may be shown as a badge on your profile or listings. Worker–employer contact information remains restricted until the connection is accepted and the employer unlocks it. Job seekers are not charged. A business listing’s seller contact is available to a buyer after that buyer unlocks the listing. Information may also be shared with service providers that operate GigGo, including authentication, hosting, browser or operating-system push delivery, payment, and optional identity-verification providers, or when required by law or necessary to protect users and the service.

GigGo does not sell personal information.

Your choices

You may update your profile and availability inside GigGo, and you may disable alerts through your browser or device settings. To request access or correction of your information, email support@giggojobs.com.

Account and data deletion

Open Profile → Delete your GigGo account, or visit the account deletion page in a browser. Sign in with the account you want to delete, review the effects, and confirm your request. You do not need to install the app or finish your profile. If you cannot sign in, email support@giggojobs.com and identify the account or deletion reference. Support may need to verify ownership; never send your sign-in code or password.

After you confirm permanent deletion, your account closes to new activity and GigGo begins removing your data. App data is normally erased during the request. The page shows progress, a request reference, and a dated completion receipt. If cleanup is interrupted, use the retry button or contact support with your reference. An earlier request submitted through the request-only form requires a new confirmation on this page.

Account deletion covers your profile, photos, posted jobs, and associated match and message records. Business-owned records described above are retained separately. Any active GigGo Business subscription is canceled as part of account deletion. Unused credits become unavailable. Arrange any outstanding jobs and keep records you need before deletion. Deletion does not automatically refund purchases; the refund policy continues to apply, including rights that cannot be waived.

GigGo removes your profile photo from its storage and deletes your account and associated application, review, message, notification, saved-job, block, and report records. If you used optional Stripe identity verification, GigGo requests erasure of the verification sessions and associated identity data. Stripe can take up to four days to finish. The receipt remains pending until provider cleanup completes. Contact support if it takes longer.

Phone-account deletion also requires removal of the Supabase authentication record. GigGo reports completion only after the application data, optional identity-verification data, and phone-authentication record have been removed. If provider access is unavailable, the request remains pending and can be retried. While cleanup is pending, we retain the authentication identifier needed to complete it; we remove that identifier after successful provider cleanup. Contact support@giggojobs.com with your request reference if cleanup cannot finish.

We retain a minimal deletion receipt containing the reference, dates, and hashed account identifiers to provide status, prevent duplicate processing, and prevent automatic account recreation and credit abuse. These hashes are pseudonymous identifiers, not a guarantee of anonymity. We retain transaction references, amounts, credit quantities, currency, and processing dates for payment reconciliation and fraud prevention; these retained records contain no profile name, email address, photo, or message text. Deletion does not automatically erase financial records Stripe must retain. Copies already downloaded by others and hosting-provider backups may not disappear immediately.

Security and age limit

We use reasonable safeguards, but no online service can guarantee absolute security. GigGo is intended only for people age 18 or older and is not directed to children. If you believe someone under 18 has submitted personal information, contact support@giggojobs.com. We will investigate and remove the account and personal information when confirmed, subject to records we must retain by law. If a security incident triggers a legal notification obligation, we will provide the required notices in the manner and timeframe required by applicable law.

Changes and contact

We may update this policy as GigGo changes. The effective date above will show the latest revision. Questions may be sent to support@giggojobs.com.

Drafts and job confirmations

Unfinished listing drafts can be saved privately to your signed-in account and restored in the editor. Safety acknowledgments are not saved as consent in a draft. Job confirmation records contain the exact details proposed, their version, the participants, and the proposal and confirmation timestamps. They are available to the connected participants. Drafts and marketplace confirmation records are removed with the account data described above.