Refund Policy

GigGo Business subscriptions

The price is $5.99 USD per business per month, plus applicable tax shown at checkout. Payment is charged when you subscribe and automatically each month until you cancel. Free test access does not automatically convert to a paid plan.

Open GigGo Business → select your business → Subscription → Manage or cancel subscription, then confirm cancellation in Stripe before your next renewal. Cancellation stops future renewals and your paid access continues until the current paid period ends. Each business has a separate subscription. Removing a business or uninstalling the app does not cancel billing. Permanent account deletion cancels associated subscriptions as part of deletion and ends account access.

Cancellation does not itself issue a refund. If you were charged incorrectly, were charged after an effective cancellation, could not cancel because of a technical problem, or did not receive paid access, contact support for review. Any refund rights required by law remain available. Existing records remain accessible after a subscription ends, subject to account deletion and the Privacy Policy.

Optional identity checks

The $2.99 identity-check payment is a one-time charge, not a subscription. It pays for the check and does not guarantee approval or a badge. For a duplicate charge, an interrupted check, or a check you could not access, contact support before paying again.

Optional sponsored listings

“Get more views” is a one-time, non-recurring $2.99 purchase for seven days. It does not guarantee views, applications, replies, or a hire. See the Terms of Service for full details.

For duplicate payments or a promotion that did not activate, contact support@giggojobs.com with your Stripe receipt before paying again.

Credit purchases

Because credits are delivered immediately, purchases are generally final once credits have been added to an account. Used credits are subject to the unfinished-connection protection below; this is a credit return to your GigGo balance, not a cash refund.

Contact unlocks and hiring outcomes

A paid contact unlock provides access to contact information under the conditions shown in GigGo. It does not guarantee a response, worker availability, an agreement, a hire, or completed work. The same applies to credits or plans that include contact unlocks. See the Terms of Service for details.

If purchased access was not delivered or a technical failure prevented the unlock, contact us using the instructions below so we can review it.

Worker charge correction and older connections

GigGo is free for job seekers. Previous credits deducted from a worker for contact access are returned to that account’s balance automatically the next time the account opens or uses GigGo. Credits already returned are not added again. This is a credit correction, not a refund to a payment card; contact support for purchase-related questions.

For new accepted connections, only the employer pays one credit, opening contact details and chat for both people immediately. There is no second worker payment or 48-hour wait. Older employer-paid connections still awaiting a worker unlock open without a worker charge when either participant next uses GigGo, provided the connection remains available. If an older unfinished employer-paid connection has become unavailable, its paid credit is returned under the previous protection. Previously expired, refunded connections remain closed.

Listing a business for sale or lease is free. A buyer pays one credit to unlock the seller’s contact.

When to contact us

Email support@giggojobs.com if you were charged twice, did not receive the credits shown at checkout, believe a payment was unauthorized, or experienced a technical failure. Include the account email, payment date, amount, and Stripe receipt or payment reference. Do not email complete card or bank information.

Review and timing

Requests should be submitted within 14 days of the charge. We will review the payment and credit history and normally respond within three business days. Approved refunds are returned to the original payment method; processing time depends on Stripe and the customer’s financial institution.

Legal rights

This policy does not limit any refund, cancellation, or consumer rights that cannot be waived under applicable law.